Digital purchases
Because our products are digital downloads that may be accessed immediately after delivery, completed purchases are generally non-refundable once access has been provided, except where a refund is required by applicable law.
When to contact us
Please get in touch if you were charged more than once, paid but did not receive access, received a file that is damaged or cannot be opened, or believe the product supplied is materially different from its description. We will review the order and work with you on an appropriate remedy, which may include replacement access or a refund where applicable.
How to request help
Email info@thrivingmama.com with your order details, payment confirmation and a short description of the issue. Please avoid sending full payment-card details. We aim to respond as soon as reasonably possible.
Your legal rights
This policy does not limit any consumer rights or remedies that apply under the laws governing your purchase.
Need a hand? Contact our team—we’re happy to help.